eBay Sellers’ Bad Customer Service - Don’t Do This!
In the past week, I have experienced 2 incidents of extremely stupid and bad customer service from 2 eBay sellers.
The first seller to piss me off was bigrockmedia. You would expect an eBay seller with 98000 feedback points to behave smarter but they don’t because their checkout system does not work for people from Singapore.
I won a “Buy it now” auction for a music DVD and I wanted to pay immediately after the auction. However, the ChannelAdvisor.com checkout system does not have Singapore in its country list. I guess this is either the seller’s fault or ChannelAdvisor.com’s fault. I have tried to contact bigrockmedia 3 times but they have not replied to me at all.
The second seller to piss me off was trade4office. This seller is a Power Seller and they should know how to read their emails to check for their orders. In one of their listings for velcros, they said:
So I sent them an email saying:
Their reply was:
First of all, I have emailed them the number of yards of velcro I want. Secondly, they seem to have misread my email to them or something to give me an absurd reply like this with a typo. This proves that they just don’t give a damn about reading and replying to customer emails.
Lessons We Should All Learn From The 2 eBay Sellers Above
Don’t make it hard for your customers to pay you money.
Don’t turn away customers who want to pay you money by being rude.
Read the emails your customers send to you and reply to them promptly and properly.
When you make a mistake, admit it, fix it and apologise for it but do not try to ignore the mistake and hope the customer forgets about it.
Common sense stuff if you ask me but lots of people just don’t care enough to apply this stuff.